FAQs

  • Please read carefully before placing the order.
  • For any further questions feel free to email us.

 

Incense Sticks

We hope you find all the answers.

How do I light the incense?

Light the tip of the incense stick until it flames. Once the tip is glowing, carefully blow out the flame. Fix into an appropriate holder on a heat resistant surface. Please note: Caution information can be found on the back of our incense boxes; please ensure you read carefully before burning the incense.

How are your incense sticks Charcoal FREE?

We do not use Charcoal as a burning agent. We use ethically sourced organic wood powder to aid the burning process. This is 100% eco friendly and does not give out any black smoke.

How long is each incense stick in length?

We use a 9” incense stick. The coating of incense masala is about 7.5 - 8 inches long.

Are the sticks truly hand-rolled ?

Our incense sticks are 100% hand rolled. When you receive a pack of our incense you shall notice that not all the sticks are 100% identical; this is because our incense sticks are hand-rolled by over 18 women artisans.

How many incense sticks do I get in one box?

You get 90 units of sticks in one box of brahmas natural incense sticks.

What is ZERO Black Smoke promise?

Since we do not use Charcoal and any diluting agent (chemical) our incenses are deemed clean and do not give out BLACK smoke. Moreover each batch is tested before we sort and pack our sticks.

How long do your sticks burn?

Ans: 45-50 mins. As our sticks are 100% hand-rolled, the length might sometimes seem to be 1-1.5cm different across the pack of sticks you receive. Since the length varies a bit so does the burning time.

Why are our incense sticks NOT “dipped” in essential oils?

Essential oils are extremely expensive. The dipping technique used by the majority of incense manufacturers uses a chemical called DET to dilute the essential oils. They use this diluted version of the oil to dip the sticks in. As this step uses chemicals and gives out black smoke we do not prefer doing that. Rather we mix pure all-natural essential oils in the powder mix we create.

Orders & Shipping

How can I place an order on the website?

Step 1: Select the incense sticks of your CHOICE.

Step 2: Click on ADD TO CART to buy.

Step 3: Visit the CART section to review your product and QUANTITY.

Step 4: You can enter a PROMO CODE if you have any.

Step 5: Click on CHECKOUT to proceed with the payment procedure.

Step 6: Fill out details for the DELIVERY of your order.

Step 7: Choose a most convenient PAYMENT option.

Step 8: CONFIRM & place your order.

For any further assistance, you can write to us at reach@brahmas.co

How can I know if my order is confirmed?

A confirmation message will be displayed for a successful transaction. An email with order confirmation will also be sent to the registered email.

How long does it take the product to be delivered to me?

We shall share the tracking details with you within 48 hours. We deliver within 

  1. 4-5 business days within the US 
  2. 3 business days in India
  3. and 10-12 business days globally.

Where do you deliver?

We’ll be adding a pincode checker later, but in short we deliver in every city where Amazon delivers.

Returns

How can I return my order to Brahmas?

Currently we do not request or accept returns.

I have received a damaged product, what should I do?

Please reach out to use at reach@brahmas.com and we shall address your concern with priority.

How Do I Track My Order?

We shall share a tracking number with you within 48 hours of order confirmation on your registered email.